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Use this page to find the right contact for a question, a bug report, or feedback on Zion.

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Contact us

Email support

support@zionapp.coWeekdays: response within 24 hours. Weekends: response within 48 hours.
For system downtime or data loss, email support@zionapp.co with URGENT in the subject line.

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Before you contact support

Include these details so support can look into your issue without a back and forth:
  1. School name, so the account can be located.
  2. Your role (administrator, supervisor, monitor, parent, or student).
  3. What you were trying to do.
  4. What happened, including any error message text.
  5. Screenshots, if you can attach them.
  6. Browser and device, for example “Safari on iPad” or “Chrome on Windows”.

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Common issues

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Account and login

Can’t log in:
1

Check your email address

Confirm you’re entering the email address your school registered.
2

Reset your password

Use the password reset link on the sign-in page.
3

Check for a verification link

If this is a new account, check your inbox and spam folder for the verification email.
4

Contact support

If you still can’t sign in, email support@zionapp.co.
Didn’t receive an invitation email:
1

Check spam or junk folder

2

Confirm your email address with your administrator

Ask your administrator to verify the email address on file matches yours.
3

Ask your administrator to resend the invitation

4

Contact support

If it still hasn’t arrived, email support@zionapp.co.

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Goal Check

Students not appearing in Goal Check:
  • Confirm the students have PACE assignments.
  • Confirm the students are active, not deactivated.
  • Check that you’re viewing the correct date.
Can’t generate a report:
  • Confirm all students in the centre are marked.
  • Check that the readiness indicator shows “Ready”.
  • Refresh the page.
  • Contact support if the issue persists.

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Data import

A spreadsheet import is failing:
1

Compare against the template

Download the current template and check your file’s columns match it.
2

Check for unusual characters in names

3

Check that centre names match exactly

4

Check the date format

Write dates as 2010-01-15 or as 15/01/2010. If you edit the file in Excel, set the date column to Text first so Excel does not quietly reformat it.
5

Remove empty rows

Delete any blank rows at the bottom of the file.
6

Save as CSV

Excel, Numbers, and Google Sheets all offer this under Save As or Download As.
See Spreadsheet templates for the exact columns each import expects.

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Feature requests and feedback

Email features@zionapp.co with the feature you’d like to see and the problem it would solve. Every request is read, though not every suggestion gets built.

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Documentation

Check these pages before contacting support. They cover most day-to-day questions.

Quickstart

Initial setup steps

Administrator onboarding

Setting up your school in Zion

Goal Check workflow

The daily supervisor workflow

FAQ

Answers to common questions