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Support

Need help with Zion? We’re here to assist you.

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Contact Us

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Before You Contact Support

Help us help you faster by providing:

1. Your School Name: So we can locate your account
2. User Role: Are you an Administrator, Supervisor, or Monitor?
3. What You Were Trying to Do: Describe the task you were attempting
4. What Happened: Include any error messages you saw
5. Screenshots: If possible, attach screenshots showing the issue
6. Browser & Device: E.g., “Safari on iPad” or “Chrome on Windows”

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Common Issues

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Account & Login

Can’t log in:

1. Verify email address is correct
2. Try password reset
3. Check email for verification link (if new account)
4. Contact support if still unable to log in

Didn’t receive invitation email:

1. Check spam/junk folder
2. Verify email address with administrator
3. Request administrator to resend invitation
4. Contact support if still not received

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Goal Check

Students not appearing in Goal Check:

• Ensure students have PACE assignments
• Verify students are active (not deactivated)
• Check that you’re viewing the correct date

Can’t generate report:

• Verify all students in centre are marked
• Check readiness indicator shows “Ready”
• Try refreshing the page
• Contact support if issue persists

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Data Import

CSV import failing:

1. Download template and compare format
2. Check for special characters in names
3. Verify centre names match exactly
4. Ensure dates are in YYYY-MM-DD format
5. Remove empty rows at bottom

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Documentation

Before contacting support, check if your question is answered in our comprehensive documentation:

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Feature Requests

Have an idea for a new feature or improvement? Email: features@zionapp.co We love hearing from our users! While we can’t implement every suggestion, we carefully consider all feedback when planning future updates.

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Feedback

Help us improve Zion: Email: feedback@zionapp.co Tell us:

• What’s working well
• What could be better
• Any pain points you’re experiencing
• Features you’d like to see

Your feedback directly influences our product roadmap!

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Status & Uptime

Check Zion’s system status: Status Page: status.zionapp.co (Coming Soon)

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Training & Onboarding

Need help training your team on Zion? Email: training@zionapp.co We offer:

• Live onboarding sessions
• Recorded training videos
• Customized training for your school
• Best practices consulting

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Response Times

Email Support:

• Weekdays: Within 24 hours
• Weekends: Within 48 hours

Critical Issues:

• System downtime or data loss: Immediate response
• Email: support@zionapp.co with “URGENT” in subject line

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Self-Service Resources

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Video Tutorials (Coming Soon)

URL: zionapp.co/tutorials Step-by-step video guides for all major features.

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Knowledge Base

Our Documentation: docs.zionapp.co Comprehensive guides, tutorials, and reference materials.

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We’re Here to Help

Don’t hesitate to reach out - we’re committed to your success with Zion!