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Moderation Queue

For Grades 8-12, test scores require administrator moderation before finalization. This guide covers the moderation workflow, queue management, and best practices for timely processing.

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Why Moderation?

The moderation process ensures:

• Accuracy: Review catches data entry errors
• Accountability: Two-person verification for senior grades
• Compliance: Meets ACE curriculum audit requirements
• Quality Control: Maintains grading standards

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Accessing the Moderation Queue

1. Navigate to Grading in the sidebar
2. Click Moderation submenu
3. View the moderation queue dashboard

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The Moderation Dashboard

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Queue Statistics

Summary Cards:

• Pending: Total scores awaiting moderation
• Approaching SLA: Scores pending 36-48 hours
• Overdue: Scores pending >48 hours
• Processed Today: Scores you’ve moderated today

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Queue Table

Each pending score shows:

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SLA Status Colors

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Filtering the Queue

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By Learning Centre

• Select specific centre from dropdown
• Or “All Centres” for complete view

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By Subject

• Filter to specific subject (Math, English, etc.)
• Useful for subject-focused review

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By Grade Level

• Filter by student grade (8, 9, 10, 11, 12)
• Prioritize by grade importance

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By SLA Status

• All
• Within SLA only
• Approaching only
• Overdue only

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Moderation Actions

For each pending score, you have three options:

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Approve

Accept the score as entered. When to Approve:

• Score appears accurate
• Entry looks legitimate
• No concerns with the value

What Happens:

• Score status changes to stage_2_internal_approved
• Score is finalized for grade calculations
• Audit log records your approval

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Adjust

Change the score value during moderation. When to Adjust:

• Obvious data entry error (e.g., 89 entered as 98)
• Calculation error on original test
• Administrator has verified correct score

What Happens:

• Original score preserved in audit log
• New score applied and finalized
• score_adjusted = true flag set
• Reason recorded in audit trail

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Reject

Send the score back to the supervisor for re-entry. When to Reject:

• Wrong student selected
• Wrong PACE selected
• Score cannot be verified
• Suspicious entry patterns

What Happens:

• Score status changes to stage_1_rejected
• Score appears in supervisor’s rejected list
• Supervisor must re-enter correct score
• Original entry preserved in audit log

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SLA Tracking

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Understanding SLA

Service Level Agreement (SLA): Moderation should complete within 48 hours of entry. Timeline:

• 0-36 hours: Normal processing (green)
• 36-48 hours: Approaching deadline (yellow)
• 48-72 hours: Overdue (red)
• >72 hours: Escalated (dark red)

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Meeting SLA

Best Practices:

1. Check queue at start of each day
2. Process approaching items first
3. Clear overdue items immediately
4. Aim for <24 hour turnaround

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SLA Alerts

When items become overdue, the system:

• Generates moderation alerts
• Sends email notifications (if enabled)
• Highlights items in queue
• Tracks acknowledgment

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Moderation Alerts

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Viewing Alerts

1. Navigate to Grading → Alerts
2. See list of overdue moderation items
3. Each alert shows student, score, and hours pending

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Acknowledging Alerts

When you’ve seen an overdue item but can’t process immediately:

1. Click Acknowledge on the alert
2. Alert moves to acknowledged status
3. You’ve committed to processing soon
4. Still appears until moderated

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Alert Types

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Processing Efficiently

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Batch Processing

For efficiency, process similar items together:

1. Filter by centre or subject
2. Review all items in that filter
3. Approve straightforward entries quickly
4. Flag items needing investigation

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Quick Approve Workflow

For routine approvals:

1. Review score and context
2. If acceptable, click Approve
3. Skip notes for routine approvals
4. Move to next item

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Flagging for Review

If something needs investigation:

1. Note the item details
2. Move on to other items
3. Return to investigate later
4. Don’t let unclear items block queue

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Moderation Statistics

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Dashboard Metrics

Pending Count: Current queue size Average Processing Time: Hours from entry to moderation Your Moderation Count: Items you’ve processed today/this week SLA Compliance Rate: Percentage processed within 48 hours

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Using Statistics

• High pending count = need to allocate more time
• High average time = process more frequently
• Low SLA rate = review your schedule

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Best Practices

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Daily Routine

1. Morning (9 AM): Check queue, process approaching items
2. Midday (12 PM): Quick check for new urgent items
3. Afternoon (4 PM): Clear remaining items before end of day

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Quality Checks

• Verify score matches test paper (when needed)
• Check for patterns suggesting errors
• Contact supervisor if questions arise
• Document adjustment reasons clearly

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Delegation

If multiple administrators:

• Divide by centre or subject
• Communicate who’s handling what
• Cover for each other during absences
• Don’t duplicate effort

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Troubleshooting

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Queue Not Loading

Possible Causes:

• Network connection issue
• Session expired

Solution:

• Refresh the page
• Check internet connection
• Log out and log back in

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Cannot Process Certain Items

Possible Causes:

• Item already processed by another admin
• System sync delay

Solution:

• Refresh the queue
• Item should disappear if already processed
• Check moderation history

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Supervisor Disputes Rejection

Process:

1. Review the original rejection reason
2. Check audit trail for context
3. Discuss with supervisor
4. Supervisor re-enters if they agree
5. Escalate to principal if unresolved

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